Privacy Policy

Last Updated: February 1, 2026

1. Introduction

Pingpoint Oy ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, password (hashed), date of birth
  • Profile Information: Profile pictures, bio, interests, location (with your permission)
  • Content: Messages, meetup postings, chat messages, uploaded media

2.2 Automatically Collected Information

  • Location Data: GPS coordinates when you use location-based features (with your explicit permission)
  • Usage Data: Pages visited, features used, time spent, search queries
  • Device Information: Device type, operating system, unique device identifiers
  • Log Data: IP address, browser type, referring/exit pages, timestamps

2.3 Information From Third Parties

If you sign in using a third-party service (e.g., Google), we receive basic profile information from that service.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Match you with other users based on interests and location
  • Enable communication features (messaging, video calls)
  • Show you relevant meetups and events nearby
  • Detect and prevent spam, fraud, and abuse
  • Send you service-related notifications
  • Analyze usage patterns to improve our algorithms
  • Comply with legal obligations

4. AI and Machine Learning

We use AI technology to improve your experience:

  • Semantic Matching: Your profile and interests are converted into mathematical embeddings to find relevant matches
  • Spam Detection: AI analyzes message patterns to detect and prevent spam
  • Search Improvements: Your search queries help improve our semantic search algorithms

Important: We do NOT listen to your conversations, scrape private messages for training data, or use your content beyond what's necessary for the Service without explicit consent.

5. Information Sharing

We share your information only in these circumstances:

  • With Other Users: Profile information you choose to make public (name, bio, interests, location)
  • Service Providers: Cloud hosting (AWS), CDN (Bunny.net), analytics tools, payment processors
  • Legal Requirements: If required by law or to protect rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and data at any time through the app or by contacting us.

After deletion, some information may be retained in backup systems for up to 90 days for legal and technical reasons.

7. Your Privacy Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Data Portability: Receive your data in a machine-readable format
  • Withdraw Consent: Opt out of optional data collection at any time
  • Object: Object to data processing for legitimate interests or marketing

To exercise these rights, contact us at privacy@pingpoint.app.

8. Security

We implement industry-standard security measures including:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers outside the EEA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Pingpoint Oy
Rekipellontie 2 E 47
00940 Helsinki, Finland
Email: privacy@pingpoint.app
Data Protection Officer: dpo@pingpoint.app